Tubby Todd logo
Tubby Todd logo

All articles

Orders, Shipping & Delivery

How do I qualify for Free Shipping on my order?

We offer free standard shipping on any order that totals $55 before taxes and after discounts and is shipping within the 48 contiguous U.S. states. For Alaska and Hawaii, the threshold for free shipping is $60, and for Canada, the threshold for free

How do I track my order?

Immediately after purchase, you should receive an email with your order number and shipping status. Please allow 1-3 business days for your order to ship due to processing time. Once the carrier updates the shipping status, you can track your order f

Can I edit my order? I want to add something before it ships.

Orders are pulled for packing and shipping immediately after being placed. You can email us at [email protected] and we'll do our best to help but we can't guarantee any modifications can be made.

How can I edit my shipping address?

Email us at [email protected] as soon as possible after placing your order and we'll try to catch it before it ships! Unfortunately, we cannot guarantee any modifications can be made.

I changed my mind. Can I cancel my order?

Please email us at [email protected] as soon as possible and we'll do our best to help you cancel your order if it hasn't shipped yet.

Where does Tubby Todd ship?

We ship internationally to Canada and anywhere within the US! (Shipping fees may vary).

Can I use multiple promo codes?

Only one promo code can be used at checkout.

My order says it was delivered, but I never received it.

We’re so sorry! Unfortunately, we cannot be responsible for the package once it leaves our hands, but we will do our best to help you. Contact your local USPS post office or FedEx; sometimes they mark packages undeliverable and you’ll need to pick it

How long should I expect my order to arrive?

We generally ship our orders next day M-TH. Orders placed on Friday or over the weekend will ship out between Monday-Tuesday morning, depending on the number of orders received during that time. Our standard shipping guarantees delivery within 5-9 bu

What should I do if items are missing from my order?

Oh no! If something’s missing from your order, we’re here to help. Simply snap a quick photo of the items you received and send it to our customer service team. This helps us sort things out quickly and make sure you get everything you ordered. We wa

How Do I Add a Gift Note to My Order?

Want to include a free, custom gift note with your order? Here’s how!. Click on the shopping bag icon in the top right corner of the page. Scroll down and select the “Add a Gift Note to Your Order” box. Type your message and continue to checkout!. Gi