Club Tub Rewards

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Tubby Todd

Are your products safe for sensitive skin?

Which All Over Ointment is Best?

Do your products contain parabens?

Are your products organic?

Are your products gluten free?

Are your products safe to use during pregnancy?

Are your products tear free?

Are your products tested on animals?

Are your products EWG verified?

Are your fragrances natural?

What should I do if my baby accidentally swallows some product?

What is the best age range to use Tubby Todd products?

How do I get notified if an item is back in stock?

Is there an expiration date on your products?

I have heard that lavender is bad for you. Is that true?

Why did you add colloidal oatmeal to All Over Ointment?

What is Hydroxyapatite and what does it do?

When can my child start using Kids Toothpaste?

Is Kids Toothpaste Fluoride Free?

Does Kids Toothpaste contain Triclosan or Sulfates?

Products & Ingredients

How do I qualify for Free Shipping on my order?

How do I track my order?

Can I edit my order? I want to add something before it ships.

How can I edit my shipping address?

I changed my mind. Can I cancel my order?

Where does Tubby Todd ship?

Can I use multiple promo codes?

My order says it was delivered, but I never received it.

How long should I expect my order to arrive?

What should I do if items are missing from my order?

How Do I Add a Gift Note to My Order?

Orders, Shipping & Delivery

Can I return an opened product?

Can I return an unopened product?

What should I do if I received the wrong product?

Returns & Exchanges

What makes Tubby Todd different from other children’s bath soaps?

Where are your products made?

How can I collaborate or partner with Tubby Todd?

Do you offer samples?

Anything Else?

What is Club Tub?

How do I join the Club Tub Rewards Program?

How do I earn Club Tub Bubbles?

How many Bubbles do I need to purchase a product?

How do I redeem my Club Tub Bubbles?

Is there a limit to the number of Bubbles I can earn?

How does the Refer a Friend program work?

How do I get points for writing a review?

How do I get points for following on social media?

Are Club Tub Bubbles refundable?

Club Tub Bubbles Terms & Conditions

Do bubbles expire?

Club Tub

Which items are eligible for a subscription?

Do I have to have a Tubby Todd account to place a subscription order?

Can I add one-time products to my order?

Can I add other subscription products to my order?

how can I update my shipping or billing address on my order?

When will my card be charged?

Can I use a discount code on my subscription order?

Can I use bubbles on subscription orders?

Can I return a subscription order?

What happens if a subscription product is out of stock?

What is the cancellation policy on my subscription?

Subscriptions

What is Flex and what is their relationship with Tubby Todd?

How do I pay with my HSA or FSA card?

What if I don’t have my HSA/FSA card with me?

Why isn’t Flex showing up as a payment option?

Why is my HSA/FSA card being declined?

My FSA asked for more info after I submitted my Flex receipt—what now?

FSA/HSA Eligible Products

When customer asks about social media profile privacy and contest participation

When customer reports signing up for the rewards program but account setup is incomplete

When customer mentions account activation or setup issues

WHEN a customer asks about participation in promotions or contests referencing social media profile privacy:

WHEN a customer asks about participation in promotions or contests referencing social media profile privacy:<ul><li>IF the customer asks what to do if their profile is private, THEN instruct them to tag the company account in posts so the tagging appears in direct messages.</li><li>THEN provide clear steps on how to enter contests, such as filling forms, following accounts, sharing stories, tagging, and using specific hashtags.</li><li>IF the customer question or scenario is unclear or beyond information given, THEN escalate to a human agent and inform the customer their inquiry has been forwarded for review.</li></ul>

WHEN a customer indicates they have signed up for the rewards program or completed setup:

WHEN a customer indicates they have signed up for the rewards program or completed setup:<ul><li>IF the account is detected as not fully set up (logged in as guest), THEN send an account invite link to the customer&apos;s email to create a password and finish setup; ask the customer to confirm once done.</li><li>IF the customer confirms they have completed setup after receiving the invite link, THEN credit the customer&apos;s Club Tub account with the appropriate number of bubbles (loyalty points) and inform them the bubbles have been added and wish them happy shopping.</li><li>IF the customer shares a celebratory event like a baby shower linked to the account, THEN acknowledge the congratulations, express gratitude for inclusion, and celebrate the event along with offering loyalty points through the Club Tub reward program.</li><li>IF the customer needs support after these steps or if account status cannot be verified, THEN escalate to a human agent and inform the customer their inquiry has been forwarded for review.</li></ul>

WHEN a customer indicates that their account is not activated or fully set up:

WHEN a customer indicates that their account is not activated or fully set up:<ul><li>IF the customer&apos;s account status can be verified as incomplete, THEN inform the customer that their account appears incomplete and send an account invite link to finish setup with a password.</li><li>IF the account invite link cannot be directly sent or verified, THEN escalate to a human agent and inform the customer that their account setup request has been forwarded for review.</li></ul>

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