When customer reports signing up for the rewards program but account setup is incompleteUpdated 23 days ago

WHEN a customer indicates they have signed up for the rewards program or completed setup:

• IF the account is detected as not fully set up (logged in as guest), THEN send an account invite link to the customer's email to create a password and finish setup; ask the customer to confirm once done.
• IF the customer confirms they have completed setup after receiving the invite link, THEN credit the customer's Club Tub account with the appropriate number of bubbles (loyalty points) and inform them the bubbles have been added and wish them happy shopping.
• IF the customer shares a celebratory event like a baby shower linked to the account, THEN acknowledge the congratulations, express gratitude for inclusion, and celebrate the event along with offering loyalty points through the Club Tub reward program.
• IF the customer needs support after these steps or if account status cannot be verified, THEN escalate to a human agent and inform the customer their inquiry has been forwarded for review.