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<p>If you received a product that&#x2019;s different from the one you originally ordered, we&#x2019;re sorry about that! Email us at&#xA0;<a href="https://contact.gorgias.help/forms/k3b1muqk" id="isPasted" style=" text-decoration: underline;" target="_blank">customercare@tubbytodd.com</a> and we&#x2019;ll get the correct product sent out to you as soon as possible.</p>

If you received a product that’s different from the one you originally ordered, we’re sorry about that! Email us at customercare@tubbytodd.com and we’ll get the correct product sent out to you as soon as possible.

What should I do if I received the wrong product?

Returns & Exchanges

Are your products safe for sensitive skin?

Which All Over Ointment is Best?

Do your products contain parabens?

Are your products organic?

Are your products gluten free?

Are your products safe to use during pregnancy?

Are your products tear free?

Are your products tested on animals?

Are your products EWG verified?

Are your fragrances natural?

What should I do if my baby accidentally swallows some product?

What is the best age range to use Tubby Todd products?

How do I get notified if an item is back in stock?

Is there an expiration date on your products?

I have heard that lavender is bad for you. Is that true?

Why did you add colloidal oatmeal to All Over Ointment?

What is Hydroxyapatite and what does it do?

When can my child start using Kids Toothpaste?

Is Kids Toothpaste Fluoride Free?

Does Kids Toothpaste contain Triclosan or Sulfates?

Products & Ingredients

How do I qualify for Free Shipping on my order?

How do I track my order?

Can I edit my order? I want to add something before it ships.

How can I edit my shipping address?

I changed my mind. Can I cancel my order?

Where does Tubby Todd ship?

Can I use multiple promo codes?

My order says it was delivered, but I never received it.

How long should I expect my order to arrive?

What should I do if items are missing from my order?

How Do I Add a Gift Note to My Order?

Orders, Shipping & Delivery

Can I return an opened product?

Can I return an unopened product?

What makes Tubby Todd different from other children’s bath soaps?

Where are your products made?

How can I collaborate or partner with Tubby Todd?

Do you offer samples?

Anything Else?

What is Club Tub?

How do I join the Club Tub Rewards Program?

How do I earn Club Tub Bubbles?

How many Bubbles do I need to purchase a product?

How do I redeem my Club Tub Bubbles?

Do Club Tub Bubbles expire?

Is there a limit to the number of Bubbles I can earn?

How does the Refer a Friend program work?

How do I get points for writing a review?

How do I get points for following on social media?

Are Club Tub Bubbles refundable?

Club Tub Bubbles Terms & Conditions

Club Tub

Which items are eligible for a subscription?

Do I have to have a Tubby Todd account to place a subscription order?

Can I add one-time products to my order?

Can I add other subscription products to my order?

how can I update my shipping or billing address on my order?

When will my card be charged?

Can I use a discount code on my subscription order?

Can I use bubbles on subscription orders?

Can I return a subscription order?

What happens if a subscription product is out of stock?

What is the cancellation policy on my subscription?

Subscriptions

Can I choose when the gift recipient is notified about their gift?

What happens if the recipient doesn't redeem their gift?

Can I include a personalized message with my gift?

What if the buyer enters the wrong recipient email?

How can I resend the gift redemption link?

What if the recipient doesn't like the product?

Gift a Subscription

What is Flex and what is their relationship with Tubby Todd?

How do I pay with my HSA or FSA card?

What if I don’t have my HSA/FSA card with me?

Why isn’t Flex showing up as a payment option?

Why is my HSA/FSA card being declined?

My FSA asked for more info after I submitted my Flex receipt—what now?

Help! I didn’t get an email from Flex with my itemized receipt or letter of medical necessity.

FSA/HSA Eligible Products

What should I do if I received the wrong product?Updated a year ago